Privacy Policy

1. Who we are

We provide protection to our clients’ wealth in line with our vision of being the most reliable general insurance provider in the East African region. We are concerned about privacy issues and we would like you to know how we collect and use data collected from you. By Using this website you agree to terms and conditions described in this privacy policy

2.  Who Processes your Data?

Identity:  Occidental Insurance Company Limited

Email Address

Postal Address:  P.O. Box 39459 – 00623 Nairobi, Kenya.

Tel No: 0709 896 000

3. Data that we collect from you

Depending on your relationship with Occidental insurance Company limited ( e.g. a policy holder, broker , agent , potential customer, witness) the data collected from you may include the following:

  1. Personal Identification Data such as Full names, Contacts, Email address, KRA Pin Numbers etc.
  2. Personal Professional Data such as Company name, address,profession.
  3. Customer Feedback

4. How we use data collected from you

We use data collected from you to:

  • Generate Insurance quotes that you request
  • Allow you to receive Occidental Insurance Company. Limited Newsletters
  • Provide answers to any queries about occidental insurance products and services sent through online forms;
  • Provide you with our insurance products and services.
  • Conduct survey on our customers or potential customers.
5. How we safeguard your data

We take your personal information seriously and have employed all relevant( technical, legal and organizational )measures within our disposal, that are inline with data protection act to protect your data against loss, unauthorized access, alteration or misuse. Your information is kept on very secure servers and we have implemented range of measures to ensure the security and integrity of our online services and databases. We take steps to ensure that only authorized persons have access to your data.
It is worth noting that data transferred over internet cannot be guaranteed to be 100% secure. If you suspect that the data transferred is not secure or any of our communication with you over internet is insecure, notify us immediately via our official contacts.

6. How Long Will We Keep Your Data submitted via our online platforms??

The Collected data via our website will be retained according to the following:
1. Personal Data used for News Letter Subscription : This will be retained Until the user unsubscribes from Occidental Insurance company Limited Newsletters.
NB The period that we retain your personal information will differ depending on the nature of the personal information and what we do with it. 

7. Sharing Of Personal Information

We only communicate your personal information  to the duly verified recipients. Your information may be shared to our 3rd party service providers, Government authorities, parties involved in court action, other insurers and re-insurers companies etc.

8. Non Personal Information

When you use this website without submitting any data to us that reveal your identity us, we only collect technical data that is transferred to our servers automatically.This information include:
1. Type of browser and operating system used to access our website
2. IP address.
3. Referrer URL, Time duration user stayed in this website, Date and time of access etc.
4. Information collected by cookies:

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].

9. Use of this site by Minors

This site is not directed to people under the age of 18 years. We request these people not to provide any personal information via this site.

10. Changes to this privacy policy

We regularly review and make changes to this privacy policy to meet our business and legal requirements. Changes made to this policy will be updated on this page.
We advise you to look at “LAST UPDATED" date at the bottom of this page to see when it was last updated.

Last Updated: 15/03/2021
Original Version edited on: 02/04/2020